Major Recruitment is seeking a Customer Service Administrator on behalf of our client based in Loughborough
Working Hours + Salary
- Monday – Thursday: 7:00am – 4:00pm
- Friday: 7:00am – 1:00pm
- Overtime hours
- Temporary to permanent
- £12 per hour
Duties and Responsibilities:
- Transfer data from paper formats into computer files and database systems.
- Verify data by comparing it to source documents.
- Retrieve data from the database of electronic files as requested.
- Collect information from customers and clients.
- Enter data into the central database and maintain and update the database system as necessary.
- Evaluate and approve Purchase Orders and Sales Orders.
- Troubleshoot and investigate customer questions or resolve complaints.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Handle customer complaints, providing appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Take the extra mile to engage customers.
- Communicate effectively with colleagues and managers.
- Flexibility to help out in other departments when required.
Skills and Qualifications:
- Impeccable attention to detail.
- Working knowledge of computers and spreadsheets.
- Strong ability to work accurately.
- General administration skills.
- Excellent verbal and written communication skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Strong work ethic.
- Highly committed with a drive to perform.
- Team player with the ability to work independently.
Benefits:
- 28 days annual leave (including bank holidays and allocated company shutdown days)
- Employee pension
- Death in service benefit
Apply Today
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